Ep. 1857 - Customer Service Is So Bad That I'm Siding With A Spoiled Celebrity

Matt Walsh (0:00)

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Tax Relief Advocates, Real Solutions for Real People. We now have a release date. Our latest special and our most important one yet will be available at 1 p.m. Eastern on the dot free to everybody on YouTube. It's called The Real History of Communism, The Russian Revolution. Now, we don't release all these documentaries free on YouTube, but with the elections coming up and the rise of communism in the United States, we want to make this one widely available as soon as possible. We expose how communism can take hold quickly even without broad popular support. We uncover the mistakes the Russians made, which we can learn from to prevent a similar catastrophe from unfolding here. Again, it's out on YouTube, on this channel at 1 PM Eastern for everyone, even if you don't have a Daily Wire subscription. So make sure that you're there and ready to watch. In the meantime, all these years later, you have to give some credit to a very different show that used to air on Fox called American Idol. It was, I think actually it still airs or maybe it airs somewhere else, doesn't matter. It was billed as a talent show that would produce a pop star, everybody would be talking about for decades, and a program that would create the next Elvis with a legion of fans who obsess over the stars every move. And while the show never produced any talent on par with Elvis or really very few even on par with like the typical Elvis impersonator you'd find on the side of the road in Vegas, it did manage to create Kelly Clarkson. In a brief moment before the monoculture died, something like 20 million people tuned in to watch Clarkson win the title of American Idol in September of 2002 Something that would never happen again for a show like that these days. Despite the fact that she always seemed like an AI generated musician from an age before AI, with song lyrics that are cliches like, what doesn't kill you makes you stronger. Kelly Clarkson has somehow endured, probably in part because she is actually a talented singer, which is a rarity in pop music these days. She still has a large dedicated fan base, maybe not as large as it used to be, but still large in the year 2026 They're kind of following based on a shared monoculture event that is very difficult, if not impossible, to replicate today, now that everybody has their own personalized algorithm. In fact, Clarkson's influence is apparently so significant that she could command the attention of the entire world with a very run-of-the-mill social media post about a bad customer service experience she recently endured. And here's what she wrote on Saturday, just drove all the way to Brooklyn to check out this store that she thought looked really rad and had a few things in mind to buy. It literally was looked at as if I couldn't afford it and was told he could find something comparable for me. Wow, dude, you're an idiot and just lost a huge sale. But y'all should go check out Art of Play in Brooklyn if you enjoy being treated like Julia Roberts' character in Pretty Woman. For sure, check it out. Thumbs down emoji. Now, I saw this post along with 6 billion other people.

My first reaction was like, obviously, I don't care. But then my second reaction, if I have to care, which I don't, is that I'm on Kelly Clarkson's side. That's not because I care about Kelly Clarkson, or know anything about her, or know anything about this incident, or care about the incident. It's simply because customer service is truly abysmal everywhere now. Just rock bottom. Therefore, I'm going to point out I automatically am on the side of anyone complaining about customer service. If you're saying you had a terrible customer service experience, I believe you and I'm with you.

Right? Believe women. That's what I say, at least when it comes to customer service. And I choose to believe that, in truth, the reason this post resonated with so many people has nothing to do with Clarkson or her music, but because pretty much everyone else has come to the same realization. Everyone knows this. It is rock bottom. Whether you're at the airport, ordering food, dealing with health insurance, whatever it is, the experience is noticeably worse than it has ever been before, and certainly worse than it was in the pre-COVID era. So when Kelly Clarkson had a meltdown over this bougie toy store in Brooklyn, many of us are predisposed to agree with her. Not that we actually care about this particular incident, but it's a symptom of a larger problem. It's not because she's a celebrity, but because she's a customer. And we know that customers are generally treated like garbage everywhere, I mean everywhere, in almost every store or restaurant in America. And it's only getting worse.