Best Buy Refuses to Serve Customer Who Called Staffer “Sir” artwork

Best Buy Refuses to Serve Customer Who Called Staffer “Sir”

ToddCast Podcast with Todd Starnes

August 27, 2026

A guy goes into a Best Buy the other day to purchase a laptop. He’s at the checkout asking for some help, which apparently he got. So, the man said to the clerk, “Thank you, sir.” But it turns out the sir – identified as a ma’am. That’s right, folks.
Speakers: Announcer, Todd Starnes, Dylan, Penny Nance, Patty Garibay, Harlan Ackla, Nikkela Jasmine Thomas, Kevin Reddington, Ryan Staley, Kyle Campbell

Topics: News Commentary, News, Politics

**Announcer** (0:10)
Live from the Liberty University Studio in Memphis, Tennessee, it's America's favorite, gun-toting, Bible-clinging, deplorable American. Todd Starnes.

**Todd Starnes** (0:30)
Well, hello everybody. Welcome to the Todd Starnes Radio Show. We are proudly broadcasting border to border, coast to coast, across the fruited plain.
Wow, we have a jam-packed show for you today, and a lot of just crazy, weird stories going on. By the way, the Lindsey Clancy, the final arguments, closing arguments in that trial, now underway, and we're going to dip into some of that. We'll play some of the audio from that. What a crazy story that is. Also, Best Buy is in the headlines, and this is, it's the craziest story I've seen in a while. So a guy goes into a Best Buy, and he wants to buy a laptop computer. And you know how it is at Best Buy. First of all, it's hard to find anybody who's actually working in there. And so when you do finally get somebody, you know, you want to be polite and nice because you want to get your stuff and you want to pay for it. And then you've got to show your receipt before they let you walk out of the store and go about your day. So this guy wanted to buy a laptop. And the guy's pretty polite guy, really nice guy. And so he went up to the counter, and there's a clerk, and the guy says, I'd like to buy a laptop. And the clerk said, all right, let me go get you one. And he said, thank you, sir. Appreciate your help.
Now, Dullet, if somebody said, thank you, sir, you know, that's a very polite, cordial thing to do. Normally, the customer wouldn't even say anything.

**Dylan** (2:03)
Yeah, saying thank you is like baseline. Like, yeah, thank you.

**Todd Starnes** (2:06)
Yeah, thank you, Ip. Or thank you, sir, which I think is even more like, okay, this is somebody who was raised right.
Yes. So the guy says, thank you, sir. The clerk turns back around and says, how dare you? How dare you? I am no sir, sir. I'm a man. And so the guy was like, wait, what? And so the clerk happens to be transgender. So he's a dude who identifies as a girl, as a woman. And so the clerk is enraged over all of this. And the poor guy, the customer was just trying to be nice and polite. And the customer, and this is all on video, and it's going viral on the socials, and the transgender Best Buy employee just became enraged. I refuse to sell you any laptop unless you call me a ma'am. You better call me a ma'am or there's going to be 18 double hockey sticks to pay. How dare you call me a man? And the poor guy is just sort of flummoxed. He's just sitting there saying, look, dude, I just want a laptop, dude. How dare you call me a dude? I've been triggered.
So anyway, the guy was emotional. Well, maybe he was a woman. I don't know. So anyway, the customer is like, look, I just need a laptop. That's all. I just need a laptop. That's all. And the clerk says, I'm not going to say the clerk refused to sell the guy a laptop computer.
You will not be able to purchase anything here unless you call me by my name and I'm a ma'am.
So the customer has to see the manager, right? I mean, at that point, you're like, what is this? What's going on here? I would have thought if this had happened to Todd Starnes, I would have thought I was being pranked. And I would have used every masculine pronoun in the world to address this guy.
So anyway, the manager comes over. And the manager, what's the problem here? And so the guy at this point, this guy's got his cell phone on and he's recording everything. And so the guy was like, look, I just wanted a laptop. I went over, I said, can you get me a laptop? He said, sure. And I said, thank you, sir. And the store manager was like, how dare you? Who do you think you are? Calling my employee a sir, when my employee is clearly a man. Well, sir, your female employee has balls.
Not boobs. Balls. So anyway, the manager takes the sign of the transgender worker and refuses to sell the guy a laptop computer.
Sir, we cannot sell you a laptop unless you properly identify my staffer by the preferred word. And that preferred word is ma'am. So the customer said, all right, I'm done here. And he left. He left. So apparently at Best Buy now, you must comply. Do they wear? I haven't been in a Best Buy in ages. Dylan, do you know if, are they wearing badges that like, you know, with their preferred pronouns, all of that kind of stuff?

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