20Product: Is the Design Phase Dead in a World of AI | Has Claude Code Crushed Anthropic Already | What Roles of a PM Are Less and More Important with AI | How the Best Product Leaders Tell Stories with Noam Lovinsky, CPO @ Superhuman

**Harry Stebbings** (0:00)
This is 20 Product with me, Harry Stebbings. Now, 20 Product is the monthy show where we sit down with the best product leaders to reveal their tips, tactics, and strategies to building great products and product teams in a world of AI. I'm thrilled today to be joined by Noam Lovinsky, CPO at Superhuman, formerly Grammerly. Prior to Superhuman, Noam was a Senior Director of Product Management at Facebook. And in his earlier years, he was a CPO at Thumbtack and spent five years as a Director of Product Management at Google, where, check this out, he was responsible for all of YouTube's applications. But before we dive into the show today, you know what's wild? It's 2026 and so many product teams are still flying blind, buried in spreadsheets, chasing feedback across ten different tools, trying to figure out what actually will move the needle. I've spoken to with hundreds of product leaders, and the best teams all do one thing differently. They build a system to capture ideas, validate them with real data, and focus their roadmap on the right thing. That's why product teams at Canva, Deliveroo, Toast, Decathlon use JIRA Product Discovery. It pulls ideas and feedback into one place, with built-in tools to prioritize what will actually have the biggest impact. That's when a roadmap stops being an endless list of ideas, and becomes a plan people actually believe in. Join more than 20,000 teams already using JIRA Product Discovery. Head to atlassian.com/harry. Oh, I like it. I get my name in there. atlassian.com/harry, and start building the right thing today. After Atlassian helps your team build and ship great products, Intercom helps you support the customers using them. If you're looking for a way to transform your customer service, let me introduce you to Finn, baby. Finn is the number one AI agent for customer service, resolving up to 93% of customer queries automatically. There is no other agent that can do that, not 93% of customer queries, okay? No other agent can do that. So why choose Finn? Finn is the best performing AI agent for CS. Finn doesn't just answer questions, it takes actions. It automates the most complex customer queries, like refunds, transaction disputes, technical troubleshooting with speed and reliability. I wish my team was speedy and reliable, beats every competitor in every head-to-head bake-off, completely configurable and code-optional setup. My word. I mean, the benefits just go on and on. It's easy and efficient implementation. It works on any help desk with no tedious migration needs. It's trusted by over 6,000 customer service leaders, including top AI companies like Anthropic, Lovable, Synthesia, Clay, Vanta. So if you're ready to transform your customer service team, scale your support and give team members time to focus on the really high-level strategic work, learn more about Fin at fin.ai/20vc.
While Fin scales your support without losing speed, ReForge shows you how to translate that scale into durable product-led growth. Everyone's shipping faster than ever. Cursor, Claw Code, Codex. AI is making code and writing code faster than ever. But here's the problem. Speed means nothing if nobody uses what you ship. That's where ReForge comes in. ReForge is building the product discovery engine that sits upstream of your coding agents. Not another prototyping tool, research repo, or AI interviewer, but a product that will 1 Ingest your customer data 2 Generate variations of product solutions 3 Validate the solutions before code is written 4 Hand off winning directions to your team. ReForge kills product debt before it starts. Because every unused feature you ship isn't just wasted engineering time, it's a maintenance burden, complexity tax, and surface area that you cannot shrink. Used by product teams at companies like Toast, Vimeo, Clavio, and many more, ReForge helps teams ship more features that actually get used. Try ReForge at reforge.com/build and use the code 20VC, that's 20VC for one month free of pro.

**Noam Lovinsky** (4:15)
You have now arrived at your destination.

**Harry Stebbings** (4:18)
Noam, I'm so excited for this dude. I've heard so many good things. I was literally just making you incredibly uncomfortable beforehand. Normally with venture investors, you say that you got great references and they're like, I'll stop it. Tell me more. But you're like legit, like, no, it's making me uncomfortable, which shows your humility. But thank you so much for joining me today, dude.

**Noam Lovinsky** (4:37)
Oh, it's my pleasure. Thank you for having me.

**Harry Stebbings** (4:39)
Not at all. But I want to start with a little bit of a story because I spoke to Glenn at Redfin before and he said you came into Redfin when they had a couple of different product leaders and you answered a question that he always remembers. The question that you answered is, what is a product leader? And he said the description that you gave was very simple, but it was phenomenal. And so when I ask you what is a product leader and a great product leader, what is that description?