20Product: Inside Legora's Tech Stack: Why Token Maxing is Failing Enterprise Startups with Jacob Lauritzen, CTO @ Legora

**Harry Stebbings** (0:00)
What percent of developer salary would you be willing to spend on AI tooling for them?

**Jacob Lauritzen** (0:06)
I don't want to say infinite, but for me, it's a question of opportunity cost. We're in a competitive environment. So many things that we can do. The cost of not doing it is extremely high, and it's almost outweighs any sort of token cost. Honestly, just work harder than the 800-pound gorilla. People underestimate this. No one in the 800-pound gorilla is extremely excited to be there.

**Harry Stebbings** (0:27)
This is 20 Product with me, Harry Stebbings. I'm so excited to welcome Jacob Lauritzen, CTO at Legora, to the show today. Legora is the fastest growing enterprise company in history. They hit 100 million in ARR in just 18 months. They're going to finish this year at 250 to 300 million. I'm pushing them to do 300 million, because hey, I'm an investor, and it's easy to throw peanuts from the side. But Jacob is one of the best product minds I've had on the show, specifically from the last crop of product leaders in this AI generation. Time to get the notebooks out. It goes quite deeper to some pretty granular technical aspects, but this is a must-listen. But before we dive into the show today, you know what's wild? We have AI superpowers now, yet so many product teams are still flying blind. Buried in spreadsheets, chasing feedback across 10 different tools, Jiro Product Discovery fixes that. I've spoken with hundreds of product leaders, and the best teams all do one thing differently. They build a system to capture ideas, validate them with real data, and focus their roadmap on the right things. Well, that's why product teams at Canva, Deliveroo, Toast, and Decathlon use Jiro Product Discovery. It pulls ideas and feedback into one place, with built-in tools to prioritize what will have the biggest impact. That's when a roadmap stops being an endless list of ideas and becomes a plan people actually believe in. Join more than 25,000 teams already using Jiro Product Discovery. Head to atlassian.com/harry and start building the right thing today. While Jiro Product Discovery turns feedback into priorities, Fin turns questions into instant answers. As AI agents become more common in customer experience, teams often end up juggling multiple siloed tools for every job. While Fin was built to change that, it's a single unified agent that works across your entire customer experience, from service to sales to success and beyond. Fin is the agent making perfect customer experiences possible for thousands of customers, is powered by custom models, trained on years of real customer interactions, so it understands the nuance and complexity of customer service better than any other agent. That means faster resolutions, more consistent support, and just better experiences for every customer. It's also designed to be fully self-manageable, so you can easily improve and adapt it as your business evolves. No third parties required. Leading companies like Gamma, Asana, DoorDash and crypto.com already use and love Thin to deliver better customer experiences. So see what Thin can do for your team at thin.ai/20vc.
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framer.com/20vcrules and restrictions may apply. You have now arrived at your destination. Jake, dude, I am so excited for this. I think Max is one of the most... Do you know what? I think it takes a psychopath to know one.