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The AI in Business Podcast Transcripts

Daniel Faggella · 1,205 episodes with transcripts

The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI.

Spoken has transcripts of 1,205 The AI in Business Podcast episodes, with the speakers named. The newest listed here is from October 7, 2026.

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Every The AI in Business Podcast transcript in one script

1,205 episodes of The AI in Business Podcast have transcripts. Fetch them all as speaker-labeled Markdown in one script — 1 credit each, and re-fetching one you already have is free:

archive.sh
curl -s -H "x-api-key: YOUR_KEY" \
  https://spoken.md/podcasts/670771965/episodes \
  | jq -r '.episodes[] | "\(.id) \(.title)"' \
  | while IFS=' ' read -r id title; do
      slug=$(echo "$title" | tr '[:upper:]' '[:lower:]' | tr -cs 'a-z0-9' '-' | sed 's/-*$//')
      [ -f "${id}-${slug}.md" ] && continue
      curl -sf -H "x-api-key: YOUR_KEY" \
        -o "${id}-${slug}.md" \
        https://spoken.md/transcripts/$id || rm -f "${id}-${slug}.md"
      sleep 0.34
    done

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Latest The AI in Business Podcast transcripts

Inside the Shift Toward Smarter Automated CX - with Paul Cuglietta of Simplyhealth

October 7, 2026

Daniel Faggella (0:12)

Welcome everyone to the Emerge AI in Business Podcast. Today's guest is Paul Cuglietta, Customer Services Director at Simplyhealth. Paul discusses how his organization is using agentic AI to reduce complaints and speed up claims handling, while keeping a strict human in the loop process for most sensitive customer…

That's emerj.com-aig1 to download your copy. Now, the conversation with Paul.

Paul Cuglietta (1:53)

Thank you very much for having me.

Daniel Faggella (1:54)

It's been a while since you've been here, and a very different conversation that we're having today in comparison to the last one. So, a lot of, I've brought this up on the show before, and in the research that I do, I see it just prove itself over and over, and that is that customer experience keeps on ending up as…

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