Workday Expands Agentic AI in HR With New Total Benefits Experience

Kieron Allen (0:00)

Hi, I'm Ciaran Allen, co-host of Cloud Wars. Now Workday has launched Workday Total Benefits. It's an AI-powered benefits experience that Workday describes as a single connected experience for employees, HR teams, benefits administrators, and benefits providers. Now from an agentic AI standpoint, agents can help employees compare benefit plans, understand policies, make the most of their benefits year round, which gives employees greater agency over their benefits decisions. And these agents can also take on administrative work that's traditionally made benefits programs costly and significantly complex to run.

So Workday Total Benefits includes Workday Wellness, which I'll quote Workday on this, connects benefit providers directly to Workday, stream running benefits implementations, and automating administration across systems. Now according to Workday, early adopted customers reported a 75% reduction in the time spent on boiling a new benefits provider, and 50% reduction in the time it took to work out benefits plans.

Now looking ahead to 2027, Workday plans to introduce more capabilities, including benefits guidelines for self-service agent, which will provide employees with what Workday describes as proactive personalized recaps of the benefits they've used and other ways to optimize them. And I think this is a really good example of what Workday is actually doing here. Positioning benefits as more than an annual administrative process. It's about continuous AI driven benefits guidance and automation. And I think it's a really good example of how agentic AI can enable industries to rethink the very basis of how work that may have traditionally followed a very rigid path, like the benefits allocation systems and how that gets done in the future. Thank you for watching.