Split Owner Payouts - Hospitable Town Hall, September 16, 2026

Myles (0:00)

Okay, hello, everyone, and welcome to Today's Town Hall. Thank you so much for joining us. I'm Myles, here from the Hospitable Marketing Team, and excited to welcome you to Today's Town Hall. I'm just gonna briefly bring up our disclaimer that we always have to bring up on these sessions, and then I'm gonna pass to PC to bring us up with some new team member introductions. PC.

PC (0:21)

Thank you very much, Myles, and hello, everybody. Thank you for joining us again on This Town Hall. As is routine with us, we're starting with an introduction of our newest team members.

First is Henri, who is joining us as a technical support engineer out of Manchester. Hello, Henri. What are you going to be doing at Hospitable?

Henri (0:41)

Hi. Hi, everyone. Yeah, so I joined as a technical support engineer.

I will be based on the team behind our connections to Airbnb, Vrbo, and booking.com. So the host has one or 50 places. It can continue to run smoothly.

I'm not a host myself, so I spent this week building my own test listing and seeing what customers use and really getting into it. I'm really glad to be here. Three days in and everyone's been extremely generous with their time.

PC (1:13)

Yeah. And we're also very glad to have you here. So technical support engineers are the people that are going to be investigating a lot of customer reports and making sure that we can improve the product not just by adding new features, but also by gaining instability and reliability. So thank you very much. There is a lot of work ahead for you. So thank you very much for joining the team.

Next, we're going to have Natalia, who is joining us from Woodstock. As I've learned, nothing to do with the concert.

Natalia is joining us from Georgia and joining us as a Sales Development Representative. Natalia, it's time for you to be on stage and introduce yourself to our closest friends.

SPEAKER_4 (1:54)

Hello, everyone.

Natalia (1:56)

Well, like PC mentioned, I'm from Puerto Rico originally, but I'm based in Woodstock, Georgia.

I'm joining Hospitable as a Sales Development Representative, and my job is really about finding short-term rental hosts, understand what they need, and start conversations about how hospitable can help managing their properties easier. I'm really excited to be here and get to know everyone.

PC (2:22)

And you are a host yourself, right, Natalia?

Natalia (2:25)

I am a host myself. Yeah, I come from a sales background, and I'm also a short-term rental owner and a hospitable user myself. So that's a big part of why I was so excited about this opportunity. I already knew the product and I love sales and I'm passionate about the industry.

PC (2:40)

So that's a great combo. Thank you, Natalia. We have a lot of people that we need to be helping and for you to get in touch with.

Thank you so very much, both of you. So what's on the agenda today, as you've heard, as you may have seen, we're going to be talking a lot about a feature that was heavily requested for co-hosts and property managers, and therefore for the owners too. This is a bit of an industry first. So we're going to take a bit of time to explain you the ins and outs of that particular feature, also proactively addressing your questions. And then we're going to be providing some updates onto some of the most interesting features and developments we've made in the past two weeks. In the last time, also an update on Vrbo Partner Connection, but also on the Tasks app to help with your cleaning tasks and our own dashboard. That was released a few weeks ago to present you with alerts and opportunities about your account. But without further ado, I'm going to give the stage virtually anyway to Abby to start on Split Payouts and what the hell is that?

Abby (3:45)

Thank you, PC. So yes, you've literally just seen the agenda, so you know what we're launching today, Split Payouts. But what you may not know is that this feature is years in the making. For years, we've been building the things that have made it possible for us to announce Split Payouts today. So if you'll allow me for a minute, let's start by going back in time.

We recently launched our new Vrbo Partner Connection. Vrbo Bookings, where Hospitable processes the payment and acts as your merchant of record. And it's taken off. In 2025, we process payments for about 23,000 reservations. And in 2026, we project that we will process payments for over 70,000 reservations. But what most people don't know is that Vrbo stopped onboarding new partners since 2025 while they build Vrbo Payments, which is a solution that will allow hosts to continue using Vrbo as a merchant of record after connecting to the partner connection. Until then, with any other property management software, you are required to become your own merchant of record when you are on the partner connection. But that's not true with Hospitable. We were the only new partner let in since 2025, and the only reason we made it through is because we already have a track record processing payments. Without that, we would still be waiting for permission to build an official Vrbo integration. So, how do we establish that track record?