Relentless curiosity, radical accountability, and HubSpot’s winning growth formula | Christopher Miller (VP of Product, Growth and AI)

**Christopher Miller** (0:00)
Like the actual really small initial growth team, we really had an aggressive mentality, an aggressive approach. And what that looked like was at the time, a very small percentage of, I think HubSpot's subscription revenue would be described as like self-service. So we approached the team who owned it, and we were like, are y'all working on this? And they were like, no, we're working on a bunch of other stuff. We were like, can we take this? And they were like, sure, if you want it. And so we took it and like immediately blew it up. And so that attitude of sort of saying that like, every problem is our problem and like radical accountability and like ownership mentality helped us find opportunities that maybe the business wasn't explicitly asking us to solve, but we were able to triangulate why it might be important for the business for us to solve it. And when you do that, like we look hungry, so let's keep feeding us, right?

**Lenny Rachitsky** (0:48)
Welcome to Lenny's podcast, where I interview world-class product leaders and growth experts to learn from their hard-won experiences building and growing today's most successful products. Today, my guest is Chris Miller. Chris is BPA product for growth and AI at HubSpot. Chris started as an ICPM at HubSpot where he helped create their early growth team. And as you'll hear, shifted HubSpot towards one of the most successful product-led growth businesses in history. Seven years later, he leads both their growth and AI teams and advises founders on product-led growth and growth strategy in general. In our wide-ranging conversation, we cover what it takes to become a successful product leader in tech, what skills the most successful PMs need to build, how to find mentors, why you need to scrape your knees as an early PM, also a lot of great stories and insights about what HubSpot figured out about growth across content, sales product, market segments and growth loops. I so enjoyed this conversation and we could have gone for another hour if I didn't cut myself off. And so I'm really excited for you to listen to this conversation. With that, I bring you Chris Miller after a short word from our sponsors.
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Chris, thank you so much for being here and welcome to the podcast.

**Christopher Miller** (4:19)
I'm so excited to be on the podcast. Thank you Lenny for having me. It's going to be a lot of fun.