Recorded Conversations

Petra Wille (0:04)

Hi, folks, this is All Things Product with Petra Wille and Teresa Torres. And we're so happy you're here.

Teresa Torres (0:16)

Petra, I want to explore this topic of we now live in an era where almost every conversation is recorded and what impact that has on relationships, people. Just what does it change for the better or for the worse?

Petra Wille (0:34)

It's such a tough question. And just for clarification, conversation is recorded in our tech bubble, I'd say.

But yeah.

Teresa Torres (0:44)

Yeah, this idea that AI is transcribing everything. People have a note taker in every meeting they attend.

Some people wear devices and record every conversation with their family members.

Petra Wille (0:55)

Hello, metaglasses. How much I hate you.

Teresa Torres (0:57)

Which I find a little creepy.

Petra Wille (0:59)

Super creepy. We hate them.

I hope they will ban them over here at some point.

Yeah, I just recently had a personal experience for the first time where I was like, oh, this is an interesting experience. How will that change team dynamics and meeting dynamics and collaboration and communication? Because I was just on a call with a colleague, and we were discussing something that my brain immediately said, like, how we talked about that a few weeks ago. And I think that was my take back then. And then he said, like, oh, let me look it up. I have the meeting transcribed and said, like, no, you actually had a slightly different opinion back then. And that felt so weird because I, aka my brain, was very, very sure that my take was the take that I shared with him. And then hearing that in the transcript, it says something slightly different. So it was not massively different. It was still along the same lines. The arguments still hold. But there was nuances to it. And it really made me wonder of, okay, what will that change in our human collaboration in the future? If we not only for politicians can fact check everything everybody said all the time, so what will that change? And isn't it something that is truly human and actually really beautiful that our brains make this smaller adaptations of an argument? Because maybe we have learned something new in the meantime, or we read another article in the meantime that has slightly changed our opinion.

So should we be held accountable for the things that we said in the past? Yeah, I find it super tricky to think about these things. And I think that's cool that we bring it up and explore it a bit, because it's such a brand new experience, at least for me. What do you think, Teresa?

Teresa Torres (3:07)

Yeah, you know what? I've been using this in a way that I think is helping me see some of my own blind spots and like see that I remember things wrong. So I often have this feeling that I've told somebody something, and I'm frustrated that they're not doing that thing, right? So I'll be like, I swear we've talked about this before. Why are we revisiting it? And because I use Granola now for all my one-on-ones, when I have that feeling, I force myself to go back and look at the transcripts. And more often than not, we didn't talk about it before.

And that's a little bit scary to me. I'm like, holy crap, I'm getting frustrated with people and it's not, it's me, like I'm the problem.

And this has been really enlightening. It's like really helping me see that like my perception of reality is not the same as reality. And like we know this, humans have known this forever, right? But now I viscerally experience it every day. And it's been really positive because now I notice it in other areas. I'm going to tell you a silly story. My husband was wearing a tab ben moir t-shirt that he bought at a concert recently. And I was looking at it and I was like, do you have two tab ben moir t-shirts? And he's like, no, I only have one. And I was like, I have a visual in my head of your tab ben moir t-shirt, and it's not the one you're wearing right now.

Petra Wille (4:36)

Because your memory was just not accurate.

Teresa Torres (4:38)

Yeah. And we talked about like other t-shirts he has. And like, was I confusing it with other shirts? No, my brain just made up a whole new t-shirt that does not exist in the world. And I was adamant, like I was so convinced my memory was right.

Petra Wille (4:53)

But on the other hand, it was a beautiful conversation maybe with the husband. Yeah.