Product Updates - Hospitable Town Hall, July 8, 2026

**SPEAKER_1** (0:00)
Okay, hello, everyone, and welcome to today's Town Hall. Thank you so much for joining us. We're going to start with some company and product updates today before moving on to Q&A from the audience. And as always, we're going to briefly bring up our usual disclaimer, and then I'm going to hand over to PC for some new team intros. PC.

**PC** (0:16)
Thank you very much. That's a great intro with some rules from past experiences.
So yeah, the team has been growing a little bit recently, and so I get to introduce two of our new colleagues. The first one is Maria. So now is a great time to have video on and Mike unmuted. And yeah, explain where are you, Maria, and what are you going to be doing at Hospitable?

**Maria** (0:40)
Hey, everyone. I'm Maria. I am based in Lisbon, my hometown. I just recently moved here from Madrid. I'll be a Product Marketing Manager at Hospitable, and this means I'll be positioning and telling the story of Hospitable and its features, following our customer and industry insights, so that you're not missing out on any of the goodness from our platform because something is not understandable or relatable to you.

**PC** (1:08)
That's the best marketing job ever. Being in a company like Hospitable, frankly, thank you so much for everything there, for all the great ideas we've been submitting so far. I just wanted to touch base a little bit on the product test that you had recently.

**Maria** (1:22)
It was very challenging. It was, I'm not going to lie, but it has been great to dive deep on hospital features.
It was good to be forced into that product test. I still have a lot to learn. But yeah, it was good. It went well. I passed.

**PC** (1:40)
Yeah, you did pass. Thank you so very much. Just for if you're joining us, if you are a hospitable employee, basically within the first two to three weeks, you need to take a comprehensive test about everything around the product. It's pretty overwhelming, and that's kind of the point, if I'm honest. Thank you very much, Maria. Now she has not taken a product test yet, but she will in a few weeks. Her name is Michaela, and she's joining us from Belfast. Michaela, who are you and what are you doing?

**Marina** (2:08)
Hi, everyone.

**Michaela** (2:09)
I'm Michaela, and I'm based in Belfast, in Northern Ireland. I've joined Hospitable as a customer support advocate, so I'm working in support, which I'm sure a lot of you will be familiar with. I'm only on my third day, so I'm still getting on-boarded, but I'm really excited to help our hosts get the most of the product and just support you guys whenever it's needed.
I guess a little fun fact about me is that I grew up in Zimbabwe, and I moved to the UK, which apparently a lot of people find surprising. But yeah, that's about it.

**PC** (2:43)
And that makes for a fantastic accent that we're adding to our deck of multiple accents that we have with the company. I think you still have plenty of time before your product test. Obviously, for support, it's a lot more comprehensive than for everyone else. Good luck. Good luck, Michaela. And you're staying with us to hear the town hall, right? Yes.
Perfect. Thank you so very much. And now we're starting with the product updates. Andrew wants to share a few words about feedback from a recent launch on the task app.

**Andrew** (3:13)
Cool. Thank you. Yeah, let's jump in. I'm going to start by sharing a few updates from the new features that we announced in the previous town hall two weeks ago, specifically looking at the guest reviews for cleaners that we launched. So in the tasks app in Hospitable, what your teammates are using, we're now surfacing every Airbnb review for now. We're going to get the other platforms included, but every Airbnb review that the cleaner participated in, we're going to share that with them. And so I'm just sharing like the UI, I think got a nice refresh. So they're able to see their aggregate cleanliness score over time, how they're doing. And then we're doing a better job, I think, highlighting the important parts for them so they can scan through and see the private feedback, the public review feedback that is relevant for them. And we're trying to be expansive in what we're considering relevant. We know a lot of your cleaners are part of your team and they take a wide remit when it comes to the quality of the stay. So we want them to be able to see all that feedback and improve the job they're doing for you and for the guest. So that's a nice improvement there. Moving on, the other side of the review that we launched in the previous town hall was the cleaner reviewing the guest. And this was kind of new for us. This came from feedback that you all gave us. We absolutely love this feature.