MFM Mini - How to Turn Any Bad Experience into a Good One

**SPEAKER_1** (0:00)
All right, everyone, we have a quick ad for HubSpot, but I want to let you know, I actually use HubSpot and I use their sales tool, which is what this ad is for. HubSpot sales platform, it makes it just easier to sell stuff, to do it faster, to look at your pipeline, to see what sales are going to happen. Just prospect to cold outreach and get more customers faster and easier. Plus, it's easy to learn and free to start. So you guys can check it out, hubspot.com/sales.

**Shaan** (0:26)
Some of you might have heard me tell this story before, but I'm going to do it again.
This is a story that my trainer told me, my coach, my trainer.
Basically, I hired this guy to help me lose weight, and we work out, but we also, as he likes to say, we also work in, meaning he's kind of like a mental coach while doing physical personal training. Anyways, he came over and I said, I was like, what's up? How's your day? And he goes, dude, you won't believe my day. I said, boy, I said, what happened?
And he goes, so I've been on the down-low stressing about my car for like two years. I said, what's wrong with your car? He goes, nothing's wrong with my car. What's wrong with my car is that my license has been expired for two years. And every time I drive it, there's this little part of me that's like, oh God, I hope I don't get pulled over and have this expired license. It's gonna be such a pain in the ass. And the only thing worse than that is going to the DMV and actually getting a new license. So I haven't done it for two years.
So I said, okay, well, what happened this morning? He goes, I went to the DMV. I said, well, why did you go? What happened? What changed?
He goes, well, I woke up this morning and I felt that same underlying stress, right? These like, everybody knows what stress is like when there's like a big hairy problem or something really big looming, but those aren't the real killers. The real killers are the silent persistent stresses or the things you just live with day in and day out that just eat at you. They just, they become a part of you. And he goes, I kind of noticed it was there and I decided, all right, I'm getting rid of this today. I'm not living with this. All right, I'm going to the DMV. So he said, well, if I'm gonna go on the DMV, I'm gonna go to the DMV on my terms. What does that mean? So he said, he went on Yelp and he looked up his local DMV and like you might guess, not the best ratings. So I think it was like a two, two and a half star, you know, rating on Yelp and he goes, okay, the DMV is a two and a two to two and a half star experience for most people.
I'm gonna have a five star experience.
I said, what he goes, yeah, I decided I'm gonna have a five star experience with DMV. I'm gonna say, how are you gonna do that? I'm gonna be a five star customer.
So what do you mean? He goes, I'm gonna walk in there like I'm a five star customer and I'm gonna have a five star experience. I said, okay, so what happened? He goes, so I, he goes, I got dressed, I got excited. I went to the DMV like people go when they're going to a party when they're going to their best friends, you know, dinner party or, you know, they're going to the game and they're full of excitement. He goes, I got myself into that state of mind. And then I went to the DMV and I went to the DMV and I walked in and I was greeting people and I was just excited, I was on one. And he goes, sure enough, I get to the DMV and I see the two and a half star experience. I see the long line of depressed people, right? Like, you know, it's like that Louis CK joke that everybody in line for Cinnabon looks the same. They all hate themselves. You know, that's what the DMV line looked like. And sure enough, as he walks in, somebody, this woman who's working there goes, can I help you? Because he's didn't look like everybody else. At the place, he was smiling, he was walking around, he was posture was right, make an eye contact. And he goes, he goes, yeah, you might be able to help me out.