Lessons from scaling Spotify: The science of product, taking risky bets, and how AI is already impacting the future of music | Gustav Söderström (Co-President, CPO, and CTO at Spotify) artwork

Lessons from scaling Spotify: The science of product, taking risky bets, and how AI is already impacting the future of music | Gustav Söderström (Co-President, CPO, and CTO at Spotify)

Lenny's Podcast: Product | Career | Growth

May 21, 2023

Brought to you by Microsoft Clarity—See how people actually use your product | Eppo—Run reliable, impactful experiments | Eco—Your most rewarding app — Gustav Söderström is the Co-President and Chief Product and Technology Officer at Spotify.
Speakers: Gustav Söderström, Lenny Rachitsky
**Gustav Söderström** (0:00)
The Internet sort of started with curation, often user curation. So you took something, some good, like people or books or music, and you digitized it and you put it online, and then you asked users to curate it. And that was your Facebook, Spotify, and so forth. And then after a while, the world switched from curation to recommendation, where instead of people doing that work, you had algorithms. And that was a big change. It required us and others to actually rethink the entire user experience, and sometimes the business model as well. And I think we're entering now is, we're going from your curation to recommendation to generation. And I suspect it will be as big of a shift that you will eventually have to rethink your products. We had to rethink the user interface and the experience for recommendation first era. And so what does that mean in the generative era? No one really knows yet.

**Lenny Rachitsky** (0:47)
Welcome to Lenny's Podcast, where I interview world-class product leaders and growth experts to learn from their hard-won experiences building and growing today's most successful products. Today, my guest is Gustav Söderström. Gustav is a product legend, and he's now the co-president, chief product, and chief technology officer at Spotify, where he's responsible for Spotify's global product and technology strategy, and oversees the product design data and engineering teams at the company.
I've had Gustav on my wish list of dream guests to have on this podcast since the day I launched the podcast, and I'm so happy we made it happen. In our conversation, we dig into what Gustav has learned about taking big bets and what to do when they don't work out, how Spotify moved away from squads, and how they structure their teams now, how AI is already impacting their product, and also the future of music generated by AI, also why all great products need to pull some kind of magic trick, how accurately succession represents Swedish business culture, and his hilarious analogy of peeing in your pants.
Enjoy this episode with Gustav Söderström after a short word from our sponsors.
This episode is brought to you by Microsoft Clarity, a free, easy-to-use tool that captures how real people are actually using your site. You can watch live session replays to discover where users are breezing through your flow and where they struggle. You can view instant heat maps to see what parts of your page users are engaging with and what content they're ignoring. You can also pinpoint what's bothering your users with really cool frustration metrics, like rage clicks and dead clicks and much more. If you listen to this podcast, you know how often we talk about the importance of knowing your users, and by seeing how users truly experience your product, you can identify product opportunities, conversion wins and find big gaps between how you imagine people using your product and how they actually use it. Microsoft Clarity makes it all possible with a simple yet incredibly powerful set of features. You'll be blown away by how easy Clarity is to use and it's completely free forever. You will never run into traffic limits or be forced upgrade to a paid version. It also works across both apps and websites. Stop guessing, get Clarity. Check out Clarity at clarity.microsoft.com.
This episode is brought to you by Epo. Epo is a next generation A-B testing platform built by Airbnb alums for modern growth teams. Companies like DraftKings, Zapier, ClickUp, Twitch, and Cameo rely on Epo to power their experiments. Wherever you work, running experiments is increasingly essential, but there are no commercial tools that integrate with a modern growth team stack. This leads to waste of time building internal tools or trying to run your own experiments through a clunky marketing tool. When I was at Airbnb, one of the things that I loved most about working there was our experimentation platform, where I was able to slice and dice data by device types, country, user stage. Epo does all that and more delivering results quickly, avoiding annoying prolonged analytic cycles, and helping you easily get to the root cause of any issue you discover. Epo lets you go beyond basic click-through metrics and instead use your NorthStore metrics like activation, retention, subscription, and payments. Epo supports tests on the front end, on the back end, email marketing, even machine learning claims. Check out epo at getepo.com, that's getepo.com, and 10x your experiment velocity.
Gustav, welcome to the podcast.

**Gustav Söderström** (4:10)
Thanks for having me Lenny, it's a pleasure to be here.

**Lenny Rachitsky** (4:13)
It's my pleasure to have you on. So at this point, you've been at Spotify for over 14 years, which is a rare feat in the tech world.

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