"I Thought They Knew Who I Was" – Billionaire Gets Punked by Chick-fil-A

**Patrick Bet-David** (0:00)
Fast food giant dethroned as customer study crowns America's new favorite restaurant chain. And this article is written by, you know who? Fox News. So it's not like it's written by anybody else. And so America's fast food chain has been knocked from the top spot and closely watched. Customer satisfaction faction ranking is Chick-fil-A, which topped the annual American customer service index in 2025, fell to second place. Jersey Mike officially claims first place with an ACSI score of 84 out of 100, edging out Chick-fil-A by, you know what?
83 by one point. Hello Jersey Mike. With that original sandwich that they make, the shift marks the first time in over a decade that a new chain has led the ACSI quick service restaurant category, they described Jersey Mike as a new leader among QSR, adding that it was the first time in more than a decade that a new chain led the QSR category, the reported credit Jersey Mike with maintaining high customer satisfaction while rapidly expanding its restaurant footprint.
Jersey Mike, ACSI success consistent with their business performance, including rapid unit growth, strong customer demand and a model design around through, put an off-premise convenience from a high digital pickup usage. Jersey Mike founded and point president Jersey in 1956, has more than 4,000 locations across the US. John, your thoughts on the story.

**John Morgan** (1:30)
First thing I will tell you about Jersey Mike's is my wife, Ultima is Jersey Mike's all the way. She loves Jersey Mike's.

**Patrick Bet-David** (1:39)
That's cool.

**John Morgan** (1:40)
You know what I've been fascinated with? We'll gear into a little bit into money.
The new billionaires in this country own a bunch of sub-shops.
And you know how they do it? Scaling. Jersey Mike's guy is a billionaire. The guy that did Subway, DeLuca is a billionaire. The firehouse sub-fireman from Jacksonville are billionaires. Jimmy John's is a billionaire. And then you flip over to the chicken people. Raising Canes is a billionaire. It has been fascinating to me the wealth that's been made from chicken tenders and subs. And you never would have thought it. And it's all about scaling. Chick-fil-A is the gold standard. I told people back during the COVID, if we want to get everybody vaccinated in a week, let's just let Chick-fil-A get it done.
And we would all have been vaccinated in seven days. COVID would have been ended in about six months early. So the next time, if I'm Bobby Kennedy and we have a plague, turn it over to Chick-fil-A, because they'll get that shit done.

**Patrick Bet-David** (2:59)
By the way, who here, are you Chick-fil-A or Jersey Mike? Can you run a poll real quick to see where people are at? It's which team you are. That's all I care about. Team Jersey Mike or team Chick-fil-A. I'm actually curious how the audience will react to it.

**SPEAKER_3** (3:12)
Where are you at? I'm a Joy-Z-Mike guy. I do absolutely love, though, the Chick-fil-A customer service, whoever their management pat leadership.
Everybody in there is freaking happy. Everybody is freaking having a good time, and everybody's really nice. I mean, I don't have anything bad about Jersey Mike's.

**John Morgan** (3:31)
The thing about Chick-fil-A, number one, most franchisees only can have one store.
I mean, I got a friend Billy Fender has got two in Tennessee, but they make you have one store. I mean, they make that be your life. For me, the downside to Chick-fil-A is the waffle fries. So if I'm going to go to Chick-fil-A, I'm going to have to go to get my chicken sandwich, and then I'm going to drive down the street and get my French fries from McDonald's.

**SPEAKER_3** (4:00)
I got you.

**John Morgan** (4:01)
Because I mean, the waffle fries. Now, some people, are you a waffle fry guy?

**SPEAKER_3** (4:06)
I'm going to be honest with you, John. No, I'm not.

**John Morgan** (4:08)
I'm not.

**Adam** (4:10)
I don't want to lie to you, John.

**SPEAKER_3** (4:11)
You know who I am? I'm a McDonald's go inside, and I say, hey, listen, because my blood pressure, can you make me fries without the salt? They'll make you a brand new batch without question. That's a good idea. But John, why don't they open up like a combination restaurant where it's like Chick-fil-A with the McDonald's fries sold in the same place? I mean, what are we talking about?

**John Morgan** (4:29)
You know how we can really make some money?

**SPEAKER_3** (4:30)
Let's do it.

**John Morgan** (4:31)
Let's have public sell us their sub stuff, and let's go open up public subs because the best subs.

**SPEAKER_3** (4:38)
Oh, yeah. There's a line.