Executive John Nordstrom on Building Corporate Culture, Relationships, Authenticity

John Nordstrom (0:00)

We would operate our company strictly for the customer.

This was quite a ways back, talking only about customer service. So when we talk to our salespeople, we never talk in a group, we never talk about anything negative.

Michael Gervais (0:18)

You do it.

All right, welcome back or welcome to the Finding Mastery podcast. I'm Michael Gervais. And the idea behind these conversations is to learn from people who are on the path of mastery. We want to understand what they're searching for, like the deep yearning, the calling that they have. We also want to understand the psychological framework that that drive and that calling sits on. And psychological framework is a fancy phrase for how they make sense of how the world works, how they work, how people work, how they explain events in their life, how they think about the future. And then we also want to understand the mental skills that they have used to be able to build and refine their craft.

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Now this conversation is with John Nordstrom. Of the Nordstrom High Quality Fashion Retailer, primarily based in the United States, and whose history has gone from a small shoe store up in Seattle, Washington, to having over 350 large luxury department stores, to being publicly traded on the New York Stock Exchange, and to right now being in the middle of a potential family buyback. It's a phenomenal story of literally principal base growth that they captured an opportunity and they did right by the way that they conducted their business. Now, this conversation is about a man who cares about others, period. He cares for his family, he cares for his customers, he cares for business, and it's authentic. It just oozes out of John, and it's one of the reasons the Nordstrom family business, the Nordstrom company, has been so successful. Flat out, very clear, authentic caring.