How I Built Resilience: Live with Tony Xu and Marcia Kilgore

**Guy Raz** (0:00)
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**Guy Raz** (0:39)
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Hey, welcome to How I Built This resilience edition. I'm Guy Raz. Each week, I'm doing live video conversations with founders and entrepreneurs about how they're building resilience into their businesses right now. And you can join those live conversations at noon Eastern, Wednesdays and Fridays at our Facebook page. By the way, if you're looking for our regular episodes, we're still dropping new ones every Monday, so check those out.
Today, I'm bringing you two conversations. Later on, we'll hear from Marcia Kilgore, the founder of too many businesses to name, including FitFlop, Beauty Pie and Bliss. But first, we're gonna hear from Tony Xu, the founder of DoorDash. We originally featured Tony and DoorDash on the podcast back in November 2018, so check out that episode if you want to hear his backstory. Today, DoorDash makes up about 35% of the food delivery market in the US.
And since the crisis, DoorDash has seen a spike in their business as more and more struggling restaurants are trying online delivery to stay afloat.
Tony joined me from his home in the Bay Area. And right now, he says, DoorDash is seeing a spike in new drivers signing up.
All right, so let's start talking about the business here, right? We had a whole week where we talked to chefs and restaurateurs about that industry. And that industry was kind of like the canary in the coal mine because they were the first to be hit really, really hard along with the airline industry.
What has that meant for DoorDash? Because on the one hand, I'm assuming there's been a surge in demand, but also a drop in options and in restaurants that are able to operate. So give me a sense of what's going on.

**Tony Xu** (4:24)
Yeah, I think like you said, it certainly started as a public health crisis globally. And when it came to the United States, we were still in the middle of that health crisis. And very quickly, it emerged into a simultaneous economic crisis. And I think, like you said, a lot of industries have been hit very, very hard. Travel is one, services, I think, is another, and local retail is a third. And restaurant owners, I think back to when I was a kid as a dishwasher in my mom's restaurant. In the three decades I've been observing the restaurant industry, I don't think I've ever seen something like this where business effectively just halted to a stop.